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General

What is a Deluxe eCheck?

Deluxe eChecks are simply regular checks that you can send via email. 
  • You can send or receive Deluxe eChecks from anywhere there's an internet connection
  • No additional software or technology is required 
  • You can send to anyone with an email address

How do I email a check?

  1. Create a free profile at www.eChecks.com
  2. Select the quantity of eChecks you'd like to purchase
  3. Start writing and sending checks at the speed of email (all you need is the recipient's email address)

Try emailing checks today

How do I receive a check?

Receiving a check by email is free and no registration is required.
  1. You’ll be notified by email that you’ve received a check
  2. Retrieve your check from our secure online system
  3. Print your check
  4. Cash or deposit it just like a regular check

Receive a $1 emailable check free today! @@pscphone

Will banks accept my Deluxe eChecks?

Yes. Deluxe eChecks are exactly like any other check accepted by your bank. If your bank does have questions, they can simply follow the directions on the check to verify its authenticity.

Are there additional fees associated with Deluxe eChecks?

No. Deluxe eChecks are a product that you purchase, not a service. Pay for the quantity that best fits your needs and that’s it: no subscriptions, contracts, monthly fees or hidden costs.

Security

How do Deluxe eChecks protect against fraud?

Deluxe eChecks feature a traceable pedigree along with never-before-seen security features, including:
 

Limited touchpoints

The typical paper check is touched by as many as 8 people from the time it’s issued to the time it’s cashed. That’s 6 interception points between the issuer and the receiver where fraud can be perpetrated. Deluxe eChecks are sent directly from payer to payee, eliminating those interception points.
 

Separation of controls

By providing for separation of controls, we give you the ability to assign members access to your accounts, while delegating what functions they’ll be allowed to perform (create checks, sign checks, etc.)
 

Secure, online retrieval

Deluxe eChecks are not sent as an attachment. Instead, they are retrieved via a link from a secure, online system.
 

Verification on our secure online database

Each Deluxe eCheck receives a complex, cryptographic time stamp that verifies, for your financial institution, the authenticity of every check issued.

Can I really just print a check from a regular printer?

Yes. Just like you can print airline and concert tickets from your own printer, now you can print your checks as well. Every Deluxe eCheck contains a digital fingerprint that cannot be forged and allows for easy verification.

Advantages

How do Deluxe eChecks differ from ACH, PayPal or other electronic payment systems?

Deluxe eChecks are guaranteed to save you time and money while protecting you better against fraud than other available payment processes. Here’s how they stack up:
Feature/Benefit Deluxe eChecks Bank ACH Online BillPay PayPal
Only sender required to sign up for an account
Recipient's banking information is not required
Recipient does not need a checking account
Works with QuickBooks® and other accounting software
Full, free-form remittance data sent to recipient with payment
Multiple payments can be issued at one time (batch run)
Built-in separation of control for payments and approval
Immediate delivery of payment
Open access website for fraud detection and prevention
Only sender required to sign up for an account
Emailable Check
Bank ACH
Online BillPay
PayPal
Recipient's banking information is not required
Emailable Check
Bank ACH
Online BillPay
PayPal
Recipient does not need a checking account
Emailable Check
Bank ACH
Online BillPay
PayPal
Works with QuickBooks® and other accounting software
Emailable Check
Bank ACH
Online BillPay
PayPal
Full, free-form remittance data sent to recipient with payment
Emailable Check
Bank ACH
Online BillPay
PayPal
Multiple payments can be issued at one time (batch run)
Emailable Check
Bank ACH
Online BillPay
PayPal
Built-in separation of control for payments and approval
Emailable Check
Bank ACH
Online BillPay
PayPal
Immediate delivery of payment
Emailable Check
Bank ACH
Online BillPay
PayPal
Open access website for fraud detection and prevention
Emailable Check
Bank ACH
Online BillPay
PayPal

How is this different from sending checks via bank services?

There are several ways Deluxe eChecks are different:
  • Deluxe eChecks provide remittance information
  • Deluxe eChecks require just the recipient’s email address; no banking information is needed
  • You, not the bank, control sending the check
  • Bank services may have additional processing times and/or rush fees

QuickBooks Integration

Are Deluxe eChecks 100% compatible with QuickBooks?

Yes. You can use Deluxe eChecks with QuickBooks just like you always have with regular checks. The difference is your payments will be delivered automatically via email saving you both time and money. In fact, the more emailable checks you send, the more you’ll save.

How do eChecks work with QuickBooks Online?

Once you've established both QuickBooks® Online and Deluxe eChecks accounts, link your QuickBooks bank accounts to your eChecks checking accounts quickly and easily with the free Deluxe eChecks QuickBooks Online add-on. This one-time set up requires less than 5 minutes. Then, simply add email addresses to any vendors you want to pay with eChecks. Once set up is complete, all QuickBooks Online users with access to your company accounts can create/send eChecks as well as printed checks.

With what versions of QuickBooks does the Add-on work?

Currently, we have one eChecks add-on for QuickBooks Online and one for QuickBooks Desktop (compatible with versions 2010 and newer; and Windows 7 or newer Windows OS).

What is an Add-on?

Our Add‐on is a simple utility that allows you to connect your QuickBooks and eChecks accounts. Once linked, you can create and send eChecks from within your QuickBooks Online account – which saves you time because you no longer need to send them through eChecks and then come back to QuickBooks to record the information.

Is there a cost for the Add-on?

No. We provide the Add-on free of charge for our Deluxe eChecks customers.

How easy is the QuickBooks Online Add-on set-up process?

The one-time set-up process takes less than 5 minutes. Simply follow the directions in our step-by-step guide (found in the eCheck Help Center) to link QuickBooks bank accounts to eChecks checking accounts. Once that's done, all QuickBooks users permitted to access your company accounts will be able to create/send eChecks as well as paper checks.

NOTE: the person using the app to connect QuickBooks Online and eChecks accounts needs proper permission levels. They must be both an Administrator on the QuickBooks company file(s) and the Owner of the eChecks checking account(s) being linked

If I use eChecks, can I still send paper checks too?

The short answer is yes! Using eChecks with QuickBooks does not prevent you from sending traditional paper checks to your vendors. However, the best way to do this depends on your specific business needs.
 

Do I have to log in to the eChecks.com site to write eChecks?

Once the initial set-up process linking accounts is complete, all check writing activities are done solely within QuickBooks Online. However, there are some functions – performed by Administrative users – that will occasionally need to be performed within the eChecks account. Examples of these transactions are: re-ordering eChecks, voiding eCheck payments, etc.

How do I send Deluxe eChecks through QuickBooks once the app has linked the accounts?

  • Add email addresses to your vendor records
  • When adding a check for Bill Payment, use a QuickBooks bank account linked with eChecks
  • Select the Print Later box
  • Hit SAVE
No printing, signing or mailing. Your eCheck payments are processed and delivered in minutes rather than days.

Who can send eCheck payments through QuickBooks Online?

Once the add-on set up is complete (meaning the accounts have been linked), any users permitted to access your QuickBooks Online company accounts to write checks will be able to send eChecks as well as paper checks.

What happens if my QuickBooks vendor record doesn’t have an email?

If there is no email address in the email field of the QuickBooks Online vendor record at the time of check creation, it will prevent the issuance of an eCheck. In this case, an email notification will be sent notifying the QuickBooks Company Administrator that the transaction could not be processed and requesting that they add an email for this vendor.

How will I find out if something went wrong with the creation of my eCheck?

If there was an error with the creation or delivery of the eCheck, the check creator will receive an email notification with a specific error message. Another way to see if there was an error on the eCheck is to look at the memo on the check. The memo field is automatically updated identifying any errors that must be fixed.

Can I send both attachments and remittance data with eChecks? What is the difference?

Yes, you can send attachments and/or remittance data to be delivered simultaneously with an eCheck.

If an attachment is sent with the eCheck, it will appear as an attached document in the eCheck lockbox. This means that first time payees (check recipients) will not see the attachment if they use the Retrieve as Guest option. Instead, the payor (check sender) should notify the payee that they will only be able to download/view/print attachments if they establish a (free) eCheck user account (which automatically comes with a lockbox).

Remittance data passed with the eCheck will be delivered as part of the payment as an automatically generated second page of the check PDF. Recipients receiving eChecks with remittance data can retrieve the check as a guest if they do not have an eCheck account or via their eCheck lockbox if they have an eChecks user account.

How are QuickBooks Online vendor credit transactions handled if the payment is issued as part of an eCheck transaction?

Vendor credits can be added to QuickBooks Online payment transactions sent via eChecks by first creating the vendor credit, then applying that credit to the corresponding bill for which a payment is being made. Recipients receiving eChecks with a vendor credit will see the credit listed as part of the remittance fields that appear on the second page of the check PDF file.

How do I know how many eChecks I have?

The number of available eChecks is determined by the ‘eChecks Remaining’ count associated with the Checking Account you’ve linked to your QuickBooks Online accounts. To view this information, an Administrative user needs to log in to the eChecks account and view the balance on the eChecks Checking Account. Once logged in, you’ll see the dashboard with two green boxes; Send Checks and Receive Checks. Under the green box for Send Checks, you will see eChecks Created and eChecks Remaining.

When you are running low on eChecks, we’ll send an email notification to all users with Administrative rights on the eChecks checking account prompting a reorder.
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